Void or delete the outstanding invoice/s, complete steps 2 - 7, and re-enter the invoice/s. I triple-checked the billing address, zip, and CSC info when I placed my prior test transactions, and they were absolutely correct (yet I still received the error message "Validation Error: Please check your billing address and CVV code for accuracy and resubmit your transaction."). Note: If there are outstanding invoices on the customers account, QuickBooks Desktop will not allow you to refund the customer. When the card is run, it posts to the customer’s account and puts it into Payments to Deposit. We pull up the invoice and then click Receive Payments. Note: Merchant Services won’t be able to add the payment method if you don’t select the This is a credit card checkbox. Enter the name for the payment method, then select the This is a credit card checkbox, if applicable. When we run a credit card for a customer, it is always done from their account. Go to Settings, then select All lists in the LISTS column. It's a shame that these settings need to be disabled that way, as it will probably increase the number of fraudulent orders through the cart. I have identified the credit cards from the merchant account that are involved. I had to change "If neither Street Address nor Zip Code match" in the AVS settings to "Accept Transaction" and "If CSC does not match" in the CSC settings to "Accept Transaction". I reinstalled the module, and then went to my Intuit Merchant Service Center > Account > Processing Information. If the problem persists, please email.Ĭan anyone advise me on what I can do to fix that issue? The module was installed and configured exactly as it is listed in the PDF document that is included in the download.OK, I got it to work. I just installed this module on a 1.3.9h website, and I receive this error when placing a test transaction:Īn error has occurred within our system while trying to process your credit card.
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